When Customer Service Works (And Fails)
Posted in Random Thoughts, tagged customer service, Sprint on April 7, 2008 | 1 Comment »
The only thing easier than good customer service is bad customer service. In my job, I deal with the users a lot. It can be a difficult thing to be the primary and only support for multiple applications. When you have programming deadlines, web changes, and a calendar full of meetings, sometimes customer service is [...]
